General terms and conditions

General terms and conditions


The content of this website in its entirety, along with the rights pertaining to this website, are owned by the company HISLE SAS. Any kind of reproduction, in whole or in part, is prohibited without express and prior authorization from HISLE SAS.

1. Acceptance of the Terms and Conditions

The customer confirms that he/she carefully read, prior to the order, the general terms and conditions (hereafter the T&Cs) listed on this screen and expressly certifies that he/she unreservedly accepts them. These T&Cs govern the contractual relationship between HISLE and its client from the moment the latter has the status of consumer. They will prevail over any other conditions appearing in any other document, unless prior, express and written derogation from HISLE. These T&Cs also apply to any type of remote sale carried out by HISLE, whether it be by email or by phone. These T&Cs will then be communicated to the customer by email, who can also access them by visiting the website :

When the order is confirmed, the applicable T&Cs are binding on the customer. He/she can keep and reproduce (e.g., save and print) the text of the T&Cs.

These T&Cs can be modified at any moment by HISLE, without notice. The enforceable T&Cs are those in force on the website at the time of the conclusion of the sales contract or communicated to the customer by email at the time of the order. HISLE reserves the right to make changes at any time and without prior notice to the layout, shape, dimensions, material, finish of its Products, including the illustrations, photographs, descriptions, or blueprint. The Products illustrating the website or included in the catalogue are not contractual.

2. Terms of the Order

HISLE informs the customer in its offer, on the various steps to follow to conclude and confirm his/her order, and on the technical means enabling him/her, before the confirmation of the order, to identify his/her errors in data entry and to correct them.

The customer has the possibility, before confirming his/her order to check the detail, the total price, and to correct potential mistakes in his/her order.

Consent is materialized by a “double click” :

The first click allows to validate the order
The second click allows to definitively confirm the order after having checked it and, if needed, corrected it.

Automatic recording systems shall be regarded as proof of the nature and content of the order. HISLE sends a confirmation of the acceptance of his/her order to the client to the email address he/she communicated. The sale will be concluded from the moment HISLE validates the payment of the order, i.e., the date of validation of the payment for the orders paid online by credit card.

HISLE reserves the right to refuse or cancel an order from a customer with whom it is in a dispute for a previous order.

The information relating to any contract concluded by electronic means, for an amount equal to or greater than 120 , will be retained by HISLE in accordance with the statutory time limit, allowing the customer to access it.

The price is expressed in Euros excluding taxes. VAT at 20% is then added for European Union member countries. It is tax-free for countries outside the European Union.

The price indicated on the descriptive page of the products does not include the transport costs. The price corresponding to the transport costs is indicated in the summary of your basket. This transport price does not include standard customs formalities. The cost of transport is variable depending on the address to which the delivery will be made but also depending on the product(s) the customer ordered.

The price indicated in the order confirmation is inclusive of all taxes and includes VAT for France and EU countries. It is expressed excluding VAT for countries outside the European Union. The price indicated in the order confirmation includes the price of the products, handling charges, packaging, transport costs and transport insurance.

Various methods of payments are offered to the customer :

By PAYPAL, a payment solution that accepts many credit cards, including American Express and Maestro. This payment solution is free of charge for the buyer. It is totally secure and used by millions of consumers around the world.

By phone: contact us on +33 (0)4 78 27 82 66 (price of a local call in France) – please have your credit card with you. This solution is ideal for those who do not wish to use the Internet for their payments.

4. Retention of title clause

By express agreement, and in accordance with the provisions of the law of 12 May 1980, the products ordered remain the property of HISLE until full payment of their price by the customer. In the event of non-performance of its obligations by the customer, whatever the cause, HISLE shall be entitled to demand the immediate return of the products at the customer’s expense, risk and peril.

5. Products availability and expedition

Products offers and prices are valid as long as they are visible on the website, within the limits of available stocks.

All the time periods announced on the HISLE website are in working days (excluding Saturdays, Sundays and public holidays).

If a product is unavailable, you can contact us to know the time period within which it will be available.

Orders are processed, prepared and dispatched, i.e., handed over to our carrier, within a period of 24/48 hours upon validation of the payment by the customer, when it is made online with a credit cart, or upon receipt of the payment by bank transfer.

6. Delivery

Orders are delivered by service providers independent of HISLE and within the deadlines announced by these service providers. The delivery times announced by these service providers are usually 48-72 hours for parcels under 30 kg and over 72 hours for parcels over 30 kg. International delivery times range from 2 to 30 days. Once your order has been shipped, you will receive an e-mail with all the information you need to track your delivery.

HISLE undertakes to ensure that orders are delivered within 30 days (60 days for certain custom-made items) from the validation of payment by online credit card or receipt of payment by bank transfer. As for the carrier, by contract with HISLE, they undertake to deliver the order to the address of the purchaser provided by HISLE.

In addition, for deliveries outside metropolitan France, the customer agrees to pay all taxes due on the import of products, customs duties, value added tax, and any other taxes due under the laws of the country where the order is received. All orders placed with HISLE are intended for the personal use of the customer. Customers or recipients of the products are prohibited from reselling the products in whole or in part. HISLE shall not be held responsible for the non-payment of taxes for which the client is liable.

In the event of failure to comply with the above deadline (except in the case of force majeure), the customer may either maintain his/her order by requesting a reasonable delivery time, or cancel the order by sending HISLE a registered letter with acknowledgement of receipt. The customer has a period of 60 working days from the deadline indicated for delivery of the goods to do so.

If delivery has still not taken place between the dispatch and the receipt of this letter, the contract shall be deemed to be terminated.

HISLE will then reimburse all sums paid by the customer (including shipping costs) as soon as possible, and at the latest within 14 days following the cancellation of the order by the customer.

In Metropolitan France, delivery will be made either by La Poste with Colissimo suivi, via HEPPNER or DSV. In EEC countries, deliveries are made by La Poste withColissimo suivi Europe, HEPPNER, DSV, FEDEX, DHL, TNT, or UPS according to the customer’s choice or according to the most competitive offer at the time of ordering. Deliveries outside the EEC are made by the international postal services, Chronopost, or UPS, DHL, FEDEX or TNT according to the customer’s choice or according to the most competitive offer at the time of the order. For reasons of availability, an order may be delivered in several times. In this case, the shipping costs will not be increased.

Regardless of the place of delivery, delivery is made within the time slot agreed with the customer by direct delivery of the product to the advertised recipient, or in the event of absence, to another person authorized for this purpose by the customer. In the absence of any addressee, a delivery notice is left at the delivery address. Any costs of new presentations are at the customer’s expense. The customer is required to check the condition of the products upon receipt. In the event of damage, he/she must accurately mention his/her reservations on the delivery slip, and repeat them to the carrier by registered letter with acknowledgement of receipt within three (3) days of delivery in accordance with the provisions of Article L.133-3 of the French Commercial Code. He/she must also inform HISLE by registered letter with acknowledgement of receipt of any damage due to transport within eight (8) days of receipt. No claim will be accepted in the event of failure to comply with these formalities.

HISLE will, in any case, be released from its obligation to deliver in case of :

* occurrence of a case of force majeure such as war, riot, fire, strikes, accidents and the impossibility of being supplied, as well as any event of force majeure recognized as such by the law, jurisprudence or national or international authorities, including the measures that could be taken by the authorities in connection with such an event,
* Non-performance by the customer of any of its obligations (payment of the price, accuracy of the information provided by the customer such as the delivery address, or any information required by the customs authorities of the country of destination).

7. Warranty

All items come with a 2-year contractual warranty.

Any return must be preceded by the prior agreement of HISLE and must imperatively be sent at your expense to :

HISLE 51 rue Auguste Comte – 69002 LYON – France

In any case, HISLE is liable for defects in the conformity of the goods to the contract under the conditions of article L.211-4 and following of the consumer code and for hidden defects in the goods sold under the conditions of articles 1641 and following of the civil code, under the following conditions:

When the customer acts as a legal warranty of conformity, (i) he/she has a period of two years from the delivery of the goods to act; (ii) he/she can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L211-9 of the French Consumer Code, (iii) he/she is exempted from having to provide proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods (this period will be extended to 24 months from 18 March 2016) and according to which, (iv) the legal warranty of conformity applies independently of any commercial warranty that may have been granted.

The customer may decide to implement the warranty against hidden defects of the item sold in the sense of Article 1641 of the Civil Code and in this case, he/she may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Are excluded from any warranty :

1. Use and maintenance not in accordance with the instruction manual supplied with the product as well as operating (or maintenance) faults or accidental breakage.

2. Damage due to incorrect manipulation, incorrect connection (whether made with original accessories or with other accessories substituted by the customer), improper or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.

3. Spare parts or accessories whose replacement is the result of normal wear and tear or routine maintenance operations: bulbs, etc …

4. The costs of transport and modification of the device, in the event of a recall by the manufacturer due to a serial defect.

5. Deterioration due to an external event (lightning, water damage, etc…).

6. Interventions carried out on the device by any person not authorized by the After-Sales Service as well as malfunctions and damage following such an intervention.

8. Limitation of liability

The information given on the website (photographs, product sheets, prices of products and transport) are given as an indication. HISLE makes every effort to ensure the accuracy of the information presented on the site. Errors that may occur are fortuitous and will be rectified as soon as possible. HISLE cannot be held liable for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. The responsibility of HISLE cannot be called into question in case of misunderstanding or translation error of this information.

In accordance with the texts in force, HISLE is not responsible for the non-execution or poor execution of the contract which would be attributable either to the consumer, or to the insurmountable and unforeseeable fact of a third party under contract, or to a case of force majeure.

9. Right of withdrawal

According to the provisions of articles L.121-20 and following of the French Consumer Code and the new European provisions, the European consumer has fourteen days from the date of receipt of the order to return, at his/her expense, the product in its original packaging for replacement or refund. The returned product will only be accepted if the product has not been unpacked or used and returned in its original condition. Are excluded from this guarantee of withdrawal, the personalized or custom-made products, following the instructions or options retained by the customer at the time of the confirmation of the order and requiring a custom-made manufacture. These products are not available for immediate delivery, and are presented on the site with a mention of a completion time ranging from 1 to 8 weeks. The choice of a material or colors specifically chosen by the customer for the product ordered, as well as the association of specific colors or furniture, are considered as an order for customized and made-to-measure products.

The provisions on withdrawal do not apply to businesses or professionals. Only private individuals can benefit from the withdrawal option (articles L.121-20 and following of the French Consumer Code).

Procedure :

The consumer informs, before the expiry of the withdrawal period, of his/her wish to withdraw from the contract. To do so, the consumer has the possibility, either to send an email to [email protected], or to send a letter to the address below:

HISLE SAS Service clients – 51 rue Auguste Comte 69002 Lyon -France

HISLE will send the consumer a return number, which must be clearly indicated next to the recipient label on the package. If the consumer does not inform HISLE in advance of his/her desire to retract, the package will be refused and returned to the consumer.

The consumer shall send or give the goods back to HISLE, no later than fourteen days after communication of his/her decision to withdraw from the contract. HISLE undertakes to check the condition of the goods as soon as it receives the returned package.

Reimbursement of the customer will take place within 14 days following the date of withdrawal. However, HISLE is entitled to suspend the reimbursement as long as the product has not been returned by the customer.

In the event that the product is not returned in its original condition, a depreciation may apply when the product is refunded. It is up to the consumer to take all necessary measures to ensure that the product is returned in perfect condition. HISLE encourages consumers wishing to return a product to take a transport damage insurance to protect themselves from any damage that may occur during transport.

HISLE refunds all payments received from the consumer, including delivery charges unless the customer has requested a more expensive method of delivery. The refund is made using the same method of payment as the one used by the consumer when validating his/her order (unless the consumer has expressly agreed to another method of payment and provided that the refund does not incur any costs for the consumer).

10. Personal data

Personal information relating to the customer is essential for processing and routing orders, and for preparing invoices and warranty contracts. Failure to provide this information will result in the non-validation of the order. Pursuant to Law No. 2018-493 of 20 June 2018 and EU Regulation 2016/679, applicable since 25 May 2018, it is reminded that the personal data requested from the customer are necessary for the processing of services and/or orders and that the collection and processing of such data have this sole purpose, the completion of orders and contractual services.

In this respect, this data may only be used by authorized persons belonging to the HISLE company or to any authorized subcontractor, involved in the execution of orders, their follow-up and delivery, and this, for the duration of the sale. Any use by a third party for other purposes, or by any person after completion of the sale, would constitute a misappropriation of this data, an offense punishable by criminal sanctions.

Likewise, HISLE will communicate to the customer the contact details of its data controller, in order to allow the exercise of the right to access, modify or withdraw the concerned data, or the portability right of these data, as well as any other right provided for in the above texts.

11. Data protection and database

In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposed into the Intellectual Property Code of Directive 96/9/CE of 11 March 1996 concerning the legal protection of databases, HISLE is the producer and owner of all or part of the databases constituting this site. By accessing this site, the customer acknowledges that the data composing it is legally protected and, in accordance with the provisions of the aforementioned law of 1 July 1998, is prohibited from extracting, reusing, storing, reproducing, representing or keeping, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which he/she accesses.

12. Governing law

This contract is governed by French law.

In case of complaint, the customer can contact the customer service, either send an email to [email protected], or send a letter to the address below:

HISLE Service clients – 51 rue Auguste Comte 69002 Lyon FRANCE.

If an amicable solution is not found, the customer may, in accordance with the new regulations, and without any charge, resort to a consumer mediator to resolve the dispute.

13. Legal identification of the vendor

51 rue Auguste Comte
69002 LYON

Tel : + 33 (0)4 78 27 82 66

RC Lyon 500 388 079
© 2013 | HISLE | HISLE.FR