GENERAL TERMS AND CONDITIONS OF SALE TO CONSUMERS
Version of 10.02.2023
Ownership of the website: the entire website is the property of HISLE SAS with capital of €21,000. Registered office: 27-29 rue Thiers, 56000 Vannes, France, company registration number RCS VANNES 500 388 079, as well as all the related rights. Any reproduction, in whole or in part, is prohibited without the express prior authorisation of HISLE SAS.
1. Acceptance of the General Terms and Conditions of Sale
Customers acknowledge that they have read the General Terms and Conditions of Sale displayed on this screen before placing an order, and expressly declare that they accept them without reservations. These General Terms and Conditions of Sale, hereinafter also referred to as the “GTCS”, govern contractual relations between HISLE and its customer, if the customer has the capacity of a consumer or private individual, i.e. any non-professional natural person or legal entity who makes a purchase for their personal use, without any direct link to their professional activity, as defined by the law and case law. This category will hereinafter be referred to as “the customer”. The GTCS take precedence over all other conditions in all other documents, except as otherwise expressly provided beforehand in writing by HISLE. The GTCS also apply to all types of distance selling by HISLE, whether by email or telephone. The GTCS will then be sent by email to the customers, who can also access them by visiting the website hisle.fr.
Customers are bound by the GTCS once the order is confirmed, and can keep and reproduce them (e.g. by saving and printing them).
HISLE can modify the GTCS at any time, without notice. The applicable terms are those in force on the website when the order is confirmed or sent to the customer by email at the time of the order. HISLE reserves the right to make changes, without notice and at any time, to the layout, shape, size, materials and finish of its Products, for which the illustrations, photographs, descriptions or diagrams are included on this website. The Products illustrated on the website or in the catalogue are not contractual.
Customers who are consumers as defined above, acknowledge that before placing their order, they have received, in a legible and comprehensible manner, the General Terms and Conditions of Sale and of all the information referred to in Articles L111-1 to L111-7 of the French Consumer Code, and in particular:
– the main characteristics of the product;
– the price of the product(s) and ancillary costs;
– if the contract is not immediately implemented, the date or lead time within which the SELLER undertakes to deliver the product;
– information regarding the SELLER’s name, its postal address, telephone number and email address, and its activities, if they are not clear from the context,
– information regarding the legal and contractual guarantees and how they are implemented;
– the possibility of using conventional mediation in the event of a dispute;
– methods of termination and other important contractual terms
In its proposal, HISLE will inform the customers of the different stages to be completed to conclude and confirm their order, and the technical means that enable them to identify errors in the data entered and correct them before confirming their order.
Before confirming their order, customers can check the breakdown and total cost of the order and correct any errors.
Two clicks are required to grant approval:
• the first click confirms the order,
• the second click permanently confirms the order after it has been checked and corrected if necessary.
The systems for automatic recording are deemed to provide proof of the nature and content of the order. HISLE will send confirmation of acceptance of the order to the customers at the email address they have provided. The sale is concluded once HISLE has confirmed receipt of payment of the order, i.e. on the date of confirmation of payment for orders paid for online by bank card. In any case, HISLE reserves the right to reject or cancel any order by a customer with whom there is a dispute regarding the payment of a previous order.
Contracts concluded online for an amount equal to or higher than €120 will be archived by HISLE for the period required by law, to allow customers to access them.
3. Price and payment
Prices are indicated in euros exclusive of tax. The VAT rate applicable within the EU will be determined according to the existing regulations on the date of the order and payment.
The prices indicated on the product description page do not include shipping costs. Shipping costs are indicated in the order summary in the shopping basket. Shipping costs do not include the standard customs formalities. Shipping costs vary according to the delivery address as well as according to the product(s) ordered.
The price indicated in the order confirmation includes the VAT rate applicable within the EU, which may be that of the country where the seller is located or that of the country of destination where the customer is located, depending on the levels of sales achieved by HISLE within the EU. It does not include VAT for countries outside the European Union. The price indicated in the order confirmation includes the price of the products, and handling, packaging, transport and transport insurance costs.
Different payment methods are proposed:
– By PAYPAL, a payment solution that accepts many bank cards, including American Express and Maestro. This payment solution is free of charge for the buyer. It is entirely secure and is used by millions of consumers all over the world.
– By telephone: dial +33 2 30 85 96 15 (price of a local call in France) – have your credit card ready. This solution is ideal for those who do not wish to use the internet for to make payments.
4. Retention of title clause
By express agreement, and in accordance with the provisions of the Law of 12 May 1980, the products ordered remain the property of HISLE until payment of the price in full by the customer. In the event of non-performance of obligations by the customer for whatever reason, HISLE will be entitled to demand the immediate return of the products at the customer’s cost and risk.
5. Availability and shipping of the products
The product offerings and prices are valid as long as they are visible on the website and are subject to availability.
All of the time limits indicated on the HISLE website are given in working days (excluding weekends and public holidays).
If a product is not available, you can contact us to find out when it will be available.
Orders are processed, prepared and shipped, i.e. given to our carrier, within a time limit of 24/48 hours from confirmation of payment by the customer, if payment is made online by bank card, or receipt of payment if it is made by transfer.
Orders are delivered by service providers who are independent of HISLE and within the time limit indicated by the service providers. The delivery times indicated by the service providers are usually 48-72 hours for parcels under 30kg and over 72 hours for parcels over 30kg. International delivery times range from 2 to 30 days. When the order has been shipped, you will receive an email with all of the delivery tracking information.
HISLE undertakes to ensure that orders are delivered within 30 days (60 days for certain made-to-measure items, which will be specified when the order is placed) of confirmation of online payment by bank card, or of receipt of payment by bank transfer. By contract with HISLE, the carrier undertakes to deliver the order to the customer’s address provided by HISLE.
Furthermore, for deliveries outside Metropolitan France, the customer agrees to pay all of the taxes due when importing the products, customs duty, value added tax and all other taxes due pursuant to the laws of the country where the order is received. All orders placed with HISLE are for the personal use of the customers, and the customers or recipients of the products shall refrain from reselling some or all of the products. HISLE cannot be held liable for the failure to pay any taxes that the customer is required to pay.
According to Article L 216-1 (Order 2021-1247 Article 8, in force on 1 January 2022), “the seller shall deliver the goods or provide the service on the date or within the time limit notified to the consumer, in accordance with Article L. 111-1, 3, unless the parties have agreed otherwise. If the date of delivery or performance is not specified or agreed upon, the seller shall deliver the goods or carry out the service without undue delay and no later than thirty (30) days after the conclusion of the order. Delivery means the transfer to the consumer of physical possession or control of the goods.”
I. In the event of failure to comply with the above deadline, (except in the case of force majeure), and in accordance with Article L. 216-6, of failure by the seller to fulfil its obligation to deliver the goods or provide the service under the conditions laid down in Article L. 216-1, the consumer can:
“1 Notify the professional of the suspension of payment of all or part of the price until the professional complies, in accordance with Articles 1219 and 1220 of the French Civil Code;
2 Cancel the contract if, after having given notice to the professional to make the delivery or provide the service within a reasonable additional time limit, the professional has not complied within that time limit.
The contract shall be deemed to be terminated on receipt by the professional of the letter or document informing it of the termination, unless the professional has complied in the meantime.”
II. The consumer can, however, immediately cancel the contract:
“1 If the professional refuses to deliver the goods or provide the service or if it is obvious that it will not deliver the goods or provide the service;
2 If the professional fails to fulfil its obligation to deliver the goods or provide the service on the date or on expiry of the time limit specified in Article L. 216-1, and this date or time limit constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the consumer before the conclusion of the contract.
The provisions of this Article are without prejudice to the awarding of damages.”
According to Article L. 216-7, where the contract is terminated under the conditions laid down in Article L. 216-6, the professional shall repay to the consumer all of the sums paid, at the latest within fourteen days of the date on which the contract was terminated.”
In metropolitan France, delivery will be made by La Poste by registered mail (“Colissimo suivi”), HEPPNER or DSV. In EU countries, deliveries are carried out by La Poste by registered mail (“Colissimo suivi Europe”), HEPPNER, DSV, FEDEX, DHL, TNT, or UPS according to the customer’s choice or according to the most competitive offer when the order is placed. Deliveries outside the EU are carried out by international postal services, Chronopost, UPS, DHL, FEDEX or TNT according to the customer’s choice or the according to most competitive offer when the order is placed. Orders may be delivered in several batches, depending on availability. In this case, the carriage costs will not be increased.
Regardless of the place of delivery, delivery is carried out during the time slot agreed with the customer by delivering the product directly to the specified consignee, or if they are absent, to another person authorised for that purpose by the customer. If no consignee is present, a non-delivery notice is left at the delivery address. Any costs of further delivery attempts are payable by the customer. Customers must check the condition of the products when they are received. In the event of damage, they must clearly indicate their reservations on the delivery slip and repeat them to the carrier by registered letter with acknowledgement of receipt within three (3) days of delivery, in accordance with Article L.133-3 of the French Commercial Code. Furthermore, they must inform HISLE by registered letter with acknowledgement of receipt of any damage due to transport within eight (8) days of receipt. No complaints will be accepted if these formalities are not respected.
According to Article L. 216-2 of the French Consumer Code (Order 2021-1247, Article 8, in force on 1 January 2022), all risk of loss or damage to the Product(s) is transferred to the customer at the time the customer or a third party appointed by the customer takes physical possession of the Products.
In any case, HISLE will be freed from its obligation to deliver in the event of:
* occurrence of a force majeure event such as in particular war, riot, fire, strikes, accidents and the impossibility of obtaining supplies, as well as any force majeure event recognised as such by the law, case law or national or international authorities, including measures that may be taken by the authorities in connection with such an event; shortages of materials or equipment, default by suppliers and service providers (e.g. transport), and any other causes beyond the control of HISLE, are also deemed to be force majeure events.
* non-performance by the customer of any of its obligations (payment of the price, inaccuracy of the information provided by the customer such as the delivery address or any information required by the customs authorities of the country of destination).
7. Legal guarantees of conformity and latent defects
All items are covered by a 2-year legal guarantee.
All returns are subject to the prior written consent of HISLE and must be sent to :
HISLE SAS, Services Clients, 27-29 rue Thiers, 56000 Vannes, France
In all cases, HISLE is liable for any non-conformity of the goods with the contract, in accordance with the Articles of the French Consumer Code specified below, and for any latent defects in the goods sold as specified in Articles 1641 et seq. of the French Civil Code, under the conditions specified below.
The legal guarantee of conformity applies regardless of any commercial warranty granted by HISLE.
– guarantee of conformity for consumers:
According to Article L. 217-3 (Order 2021-1247 in force on 1 January 2022), “the seller shall deliver goods that comply with the contract and the criteria set out in Article L. 217-5. It is liable for any non-conformities existing at the time of delivery of the goods within the meaning of Article L. 216-1, that appear within a period of TWO YEARS from delivery.
The seller is also liable, within the same period, for any non-conformity resulting from the packaging, assembly instructions or installation, if it is responsible for installation under the contract or if installation was carried out under its responsibility, or if the incorrect installation carried out by the consumer as specified in the contract, is due to shortcomings or errors in the installation instructions supplied by the seller.
This guarantee period applies without prejudice to Articles 2224 et seq. of the French Civil Code. The limitation period for action by the consumer starts on the date when the consumer discovered the non-conformity.”
According to Article L. 217-4, “if applicable, the goods comply with the contract if they meet the following criteria in particular:
1 They comply with the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristics specified in the contract;
2 They are fit for any special use required by the consumer, notified to the seller no later than at the time when the contract was concluded and accepted by the seller;
3 They are delivered with all accessories and installation instructions, to be provided in accordance with the contract;
4 They are updated in accordance with the contract.”
According to Article L. 217-5, in addition to the criteria of compliance with the contract, the goods are compliant if they meet the following criteria:
“1 They are fit for the use normally expected for goods of the same type, taking into account, if necessary, all provisions of European Union and national law and all technical standards or, if there are no such technical standards, the specific codes of conduct applicable to the sector concerned;
2 Where appropriate, they have the qualities which the seller presented to the consumer in the form of a sample or model before the contract was concluded;
3 Where appropriate, the digital elements they include are supplied in the most recent version available at the time the contract was concluded, unless the parties agree otherwise;
4 Where appropriate, they are delivered with all the accessories, including the packaging, and the installation instructions that the consumer may reasonably expect;
5 Where appropriate, they are supplied with the updates that the consumer may reasonably expect, in accordance with the provisions of Article L. 217-19;
6 They comply with quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer may reasonably expect for goods of the same type, in view of the nature of the goods and the public declarations made by the seller, by any person upstream in the transaction chain, or by a person acting on their behalf, including in the advertising or on the labelling.”
– Enforcement of the legal guarantee of conformity by consumers:
According to Article L. 217-8 (Order 2021-1247 Article 9, in force on 1 January 2022) In the event of non-conformity, the consumer is entitled to have the goods repaired or replaced or, failing that, to a reduction in the price or the cancellation of the contract, under the conditions set out in this Subsection.
In addition, the consumer is entitled to suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the seller has fulfilled its obligations under this Section, in accordance with Articles 1219 and 1220 of the French Civil Code.
The provisions of this Section are without prejudice to the awarding of damages.
According to Article L. 217-9, consumers are entitled to demand that the goods be brought into compliance with the criteria set out in Subsection 1 of this Section.
Consumers ask the seller to bring the goods into compliance by requesting their repair or replacement. For that purpose, the consumers make the goods available to the seller.
According to Article L. 217-10, the goods must be brought into compliance within a reasonable period of time, which cannot exceed thirty days of the consumer’s request, and without major disadvantages for the consumer, taking into account the nature of the goods and the use required by the consumer.
Repair or replacement of non-compliant goods includes, if necessary, the collection and return of the goods and installation of the repaired or replacement goods by the seller.
According to Article L. 217-11, the goods are brought into compliance at no cost for the consumer.
Consumers are not required to pay for normal use of the replaced goods during the period prior to their replacement. According to Article L. 217-12, the seller is not obliged to comply with the consumer’s choice if the requested compliance is impossible or would lead to disproportionate costs, in particular with regard to:
1 The value of the goods if there had been no non-conformity;
2 The extent of the non-conformity; and
3 Whether the other choice is possible without a major disadvantage for the consumer.
The seller can refuse to bring the goods into compliance if it is impossible or leads to disproportionate costs, in particular with regard to points 1 and 2.
If these conditions are not met, after issuing formal notice the consumer can proceed to specific enforcement of the solution initially requested, in accordance with Articles 1221 et seq. of the French Civil Code.
Any refusal by the seller to comply with the consumer’s choice or bring the goods into compliance must be justified in writing or on a durable medium.
According to Article L. 217-13, any goods repaired under the legal guarantee of conformity benefit from a six-month extension to this guarantee.
If the consumer chooses to have the goods repaired, but this is not carried out by the seller, compliance by replacement of the goods results in the consumer receiving a further period of legal guarantee of conformity for the replaced goods. This provision applies from the date the replacement goods are delivered to the consumer.
According to Article L. 217-14, consumers are entitled to a reduction in the price of the goods or cancellation of the contract in the following cases:
1 If the professional refuses to bring the goods into compliance;
2 If compliance takes place more than thirty days after the consumer’s request, or if it causes a major disadvantage for the consumer;
3 If the consumer permanently bears the cost of return or collection of the non-compliant goods, or the cost of installing the repaired or replacement goods or the related costs;
4 If the goods are still non-compliant in spite of the seller’s unsuccessful attempt to bring them into compliance.
Consumers are also entitled to a reduction in the price of the goods or cancellation of the contract if the non-conformity is so serious that it justifies an immediate reduction in the price or cancellation of the contract. Consumers are then not obliged to ask for the repair or replacement of the goods beforehand.
Consumers are not entitled to cancel the sale if the non-conformity is minor, which it is up to the seller to prove. This paragraph does not apply to contracts under which the consumer does not pay a price.
According to Article I. 217-15, in the cases specified in Art. l. 217-14, the consumer must inform the seller of their decision to obtain a reduction in the price of the goods.
The price reduction is proportional to the difference between the value of the delivered goods and the value of the goods without the non-conformity.
According to Article L. 217-16, in the cases specified in Article L. 217-14, consumers must inform the seller of their decision to cancel the contract. Consumers must return the goods to the seller at the seller’s expense. The seller shall repay to the consumer the price paid and return any other benefits received under the contract.
If the non-conformity only concerns some of the goods delivered under the sales contract, the consumer is entitled to cancel the contract for all of the goods, even those not covered by this Section, if the consumer cannot reasonably be expected to agree to keep only the compliant goods.
For the contracts mentioned in Article L. 217-1, II, providing for the sale of goods and, on an ancillary basis, the supply of services not covered by this Section, consumers are entitled to cancel the entire contract.
In addition, in the event of a bundled offer within the meaning of Article l. 224-42-2, consumers are entitled to cancel all of the related contracts. According to Article L. 217-17, repayment to the consumer of the sums owed by the seller under this Sub-section shall be made on receipt of the goods or proof of their return by the consumer and at the latest within the following fourteen days.
The seller shall repay these sums using the same method of payment as that used by the consumer when the contract was concluded, unless the consumer expressly agrees otherwise, and in any case at no extra charge.
– legal guarantee against latent defects for consumers :
According to Article 1641 of the French Civil Code: “The seller is bound by the guarantee against latent defects in the goods sold, that make them unfit for their intended use, or that impair their use to such an extent that the buyer would not have acquired them or would only have paid a lower price, if he had known them”. According to Article 1644 of the French Civil Code: “consumers have the choice of returning the product and obtaining repayment of the price, or keeping the product and obtaining repayment of part of the price, as determined by experts. According to Article 1648 paragraph 1 of the French Civil Code: “Action on the grounds of redhibitory defects must be brought by the buyer within two years of discovery of the defect”.
To assert their rights under the legal guarantee of conformity or against latent defects in the goods sold, consumers must, on pain of losing their rights, return the goods to the seller in a clean and hygienic condition, without stains.
The following are excluded from the guarantee:
1. Use and maintenance that does not comply with the operating instructions supplied with the product, as well as incorrect use (or maintenance) or accidental breakage.
2. Damage due to incorrect handling, connection (whether carried out with the original accessories or with other accessories substituted by the customer), improper or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes.
3. Spare parts or accessories that are replaced due to usual wear and tear, or routine maintenance operations: bulbs etc.
4. The costs of transport and modification of the device in the event of a recall by the manufacturer due to a serial defect.
5. Damage due to an external event (lightning, water damage, etc.).
6. Interventions carried out on the device by any person not appointed by the After-Sales Service as well as malfunctions and damage resulting from such interventions.
8. Limitation of liability
The information provided on the website, the photographs and product cards, and the prices of products and transport are provided for reference only. HISLE makes every effort to ensure that the information provided on the website is accurate. Any errors that may exist are accidental and will be corrected as soon as possible. HISLE cannot be held liable for simple errors or omissions that may occur despite all the precautions taken when presenting the products. HISLE cannot be held liable in the event of lack of understanding or incorrect translation of this information.
Pursuant to current regulations, HISLE is not liable for non-performance or poor performance of the contract that is attributable to the consumer, to an insurmountable and unforeseeable act by a third party to the contract, or to a force majeure event as defined above in Article 6.
In any case, in the event of damage occurring due to total or partial performance or non-performance of the order by HISLE, HISLE cannot on any account incur liability for consequential damage. In the event of any direct damage, HISLE’s liability is limited to the amount of proven damage. If this limitation is declared inadequate by a judicial body, in particular due to the capacity of the claimant or the circumstances of the case, HISLE’s liability shall in any case be limited to the compensation limits of its insurance policy for the same categories of damage, and the compensation for all damage combined shall be limited to the insurance limits specified for the categories of damage concerned. In any case, all direct damage not covered by HISLE’s insurance policy is excluded.
These provisions also exclude direct damage due to a force majeure event or an act attributable to the customer, for which HISLE cannot be held liable.
In accordance with Articles L.221-18 et seq. of the French Consumer Code and the new European provisions, European consumers have fourteen days from the date of receipt of the order to return the product in its original packaging, at their own expense, for replacement or repayment. Returned products will only be accepted if they have not been unpacked or used, and are returned as good as new. This right of withdrawal does not apply to products that are customised or tailor-made, according to the customer’s instructions or options during confirmation of the order, and need to be tailor-made. These products are not available for immediate delivery and the time required to produce them, ranging from 1 to 8 weeks, is indicated on the website. Specific materials or colours chosen by the customer for the product ordered, as well as associations of colours or specific furniture, are deemed to be orders for customised products that must be tailor-made.
Procedure: consumers must notify HISLE of their wish to withdraw from the contract before the end of the withdrawal period. To do so, they can either send an email to hisle(at)hisle.fr, or send a letter to the following address:
HISLE SAS, Customer Service, 27-29 rue Thiers, 56000 Vannes, France
HISLE will send the consumer a return authorisation number which must be noted clearly near the address label affixed to the parcel. If the consumers fail to inform HISLE beforehand of their wish to withdraw, their parcel will be rejected and returned to them.
Consumers must return the goods to HISLE within fourteen days of notification of their decision to withdraw from the contract. HISLE undertakes to check the condition of the goods on receipt of the returned parcel.
The customer will be repaid within 14 days of the withdrawal date. However, HISLE is entitled to suspend repayment until the product is returned to it by the customer.
If the product is not returned as good as new, its value may be depreciated during repayment of the product. It is up to the consumer to take all necessary steps to ensure that the product is returned in perfect condition. HISLE advises consumers who wish to return a product to take out insurance against any damage that may occur during shipping.
HISLE will repay all amounts received from the consumer, including the delivery charges, unless the customer requested a more expensive delivery method. The refund will be made using the same method of payment used by the consumer when the order was confirmed (unless the consumer expressly agrees to another method of payment and provided that the repayment does not entail costs for the consumer).
10. Processing of personal data
The customer’s personal data are required in order to process and ship orders, and draw up invoices and warranty agreements. Failure to provide information will result in the order not being confirmed. Pursuant to Law No. 2018-493 of 20 June 2018 and Regulation (EU) 2016/679, applicable since 25 May 2018, it is stated that the personal data requested from customers are necessary to process the services and/or orders and that the data are collected and processed solely for the purpose of carrying out the orders and contractual services.
For this reason, the data can only be used by authorised persons employed by HISLE or any authorised processor, involved in carrying out, monitoring and delivering the orders, for the duration of the sale. Any use by a third party for other purpose, or by any person after completion of the sale, constitutes misappropriation of such data, an offence punishable by criminal sanctions.
11. Commitment regarding data protection
In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposing Directive 96/9/EC of 11 March 1996 on the legal protection of databases into the French Intellectual Property Code, HISLE is the producer and owner of some or all of the databases that comprise this website. By accessing this website, customers acknowledge that the data comprising it are legally protected and, in accordance with the provisions of the aforementioned law of 1 July 1998, shall refrain in particular from extracting, reusing, storing, reproducing, representing or retaining, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or a substantial part in terms of quality or quantity, of the content of the databases included on the website they access.
12. Customer information
According to Article L. 216-4 (Order 2021-1247, Article 8, in force 1 January 2022), the delivery or commissioning of goods shall be accompanied by provision of the operating and installation instructions as well as, if necessary, the commercial warranty agreement. According to Article L. 216-5, consumers are informed by provision of these GTCS and by a written document when taking possession of the goods, that they can express reservations, in particular in the event of a defect in the goods or failure to provide the operating or installation instructions. This document is an integral part.
The unique identifier of HISLE: FR028474_05LCRD proves that XXX (company unit registration number – SIRET) has been registered on the register of producers of the EEE sector by the French Environment and Energy Management Agency (ADEME), in accordance with Article L.541-10-13 of the French Environmental Code. This identifier proves that it complies with its obligation to register on the register of producers of Electrical and Electronic Equipment and has declared the products placed on the market to ECOSYSTEM.
The Unique Identifier attributed to HISLE for the household packaging sector is FR222104_01FQBZ. This number is allocated to each producer subject to Extended Producer Responsibility (EPR) who fulfils its obligations (membership, declaration, payment of contributions). This new provision is provided for by the anti-waste law for a circular economy (AGEC law) (Article L541-10-13 of the French Environmental Code).
The Unique Identifier Number attributed to HISLE for the Battery and Accumulator sector, in accordance with the AGEC law, is: FR028474_06IZCU, since HISLE sells products subject to EPR.
13. Applicable law
This contract is governed by French law.
In the event of a claim, customers can contact the customer service department by sending an email to hisle(at)hisle.fr or by sending a letter to the following address:
HISLE SAS, Service Clients, 27-29 rue Thiers, 56000 Vannes, France
If an amicable solution cannot be found, in accordance with the new regulations customers can refer the matter free of charge to a consumer ombudsman in order to settle the dispute, under the conditions specified in Book VI Title I, in the event of a dispute (French Consumer Code Article L 211-3). The method of providing information is decided by HISLE, it being stated that, in accordance with Article R 152-1 of the French Consumer Code, the matter is referred free of charge to the mediation centre appointed by HISLE, either by email or by post: the name and address of the mediation centre are as follows:
Syndicat du Luminaire, 8 rue Saint Claude, 75003 Paris, France.
Email : [email protected] – Tél. +33 (0) 1 42 78 48 05 – www.luminaire.org