Terms of sale
Last updated: 15 October 2026
H.ISLE
SAS with share capital of €21,000
Intra-Community VAT No.: FR 09 500 388 079
Registered office: 5 rue Denis Papin, 56890 Plescop, France
RCS Vannes 500 388 079
Telephone: +33 (0)2 30 85 96 15
Email: hisle@hisle.fr
1. PURPOSE AND SCOPE
These General Terms and Conditions of Sale (“Terms and Conditions”) govern the sale of products marketed by H.ISLE (“H.ISLE” or the “Seller”) through the website www.hisle.fr.
They apply to Customers acting either as consumers or in the course of their professional activities when placing an order directly through the website www.hisle.fr. The specific provisions applicable to each category of Customer are set out in these Terms and Conditions.
For the purposes of these Terms and Conditions, the term “Customer” refers indiscriminately to either a consumer or a professional Buyer. Where a provision applies only to one category of Customer, this is expressly stated.
Sales concluded with professional Customers outside the website, including by email, telephone, quotation or purchase order, may be subject to separate General Terms and Conditions of Sale for professional Customers and/or specific terms and conditions communicated to the professional Customer in the course of the business relationship.
By placing an order on the website, the Customer fully and unreservedly accepts these Terms and Conditions. The applicable Terms and Conditions are those in force on the date the order is confirmed.
Any specific terms and conditions agreed in writing between H.ISLE and the Customer shall prevail over these Terms and Conditions in the event of any conflict.
2. PRODUCTS
The products offered by H.ISLE include lighting products and lighting accessories and, where applicable, spare parts, accessories and products made to order.
Products offered for sale are subject to stock availability or manufacturing capacity.
H.ISLE takes the utmost care in presenting its products and describing their essential characteristics. The essential characteristics of the products are communicated to the Customer before the order is placed, in particular by means of product pages, price lists, catalogues, technical data sheets, quotations or any other commercial document.
Photographs, illustrations, dimensions, materials and colours shown in commercial documents are reproduced as faithfully as possible. However, slight differences may occur, particularly as a result of screen display settings, materials, finishes or manufacturing processes.
H.ISLE may make changes to certain technical details, dimensions, materials or finishes provided that such changes do not affect the essential characteristics of the product ordered.
For products made to measure or according to specific Customer specifications, the characteristics, dimensions, finishes, quantities and any technical constraints are defined in the quotation or order.
3. OFFERS AND QUOTATIONS
Offers and quotations issued by H.ISLE are valid for the period stated in the relevant document. Where no period is specified, the offer is valid for two months from its date of issue.
The prices and terms stated in the offer are those applicable to the order, provided that it is accepted within the stated validity period.
Any change requested by the Customer after the offer has been issued or accepted may result in a change to the price and/or delivery time.
Offers are prepared on the basis of the information provided by the Customer. The Customer is responsible for the accuracy and completeness of the information required to prepare the offer.
4. FORMATION OF THE ORDER
The Customer selects the products they wish to order and, when using the Website, adds them to their shopping cart.
Before final confirmation of an online order, the Customer may review its details, including the selected products, quantities, prices, delivery charges and total amount, and may correct any errors.
For Consumers, confirmation of the order entails an obligation to pay. The order becomes final once payment has been confirmed and H.ISLE has confirmed the order. A confirmation email is sent to the email address provided when the order was placed.
For Professional Buyers, the order becomes firm and final upon the Buyer’s written acceptance, without amendment, of the offer or quotation, subject to the payment terms set out in these Terms and Conditions or in any specific terms agreed between the Parties. H.ISLE confirms the order in writing and, where applicable, issues an invoice or deposit invoice.
For orders requiring advance payment, performance of the order and, where applicable, commencement of manufacturing will take place after receipt of the required payment.
Any amendment or cancellation requested after confirmation of the order is subject to H.ISLE’s prior written approval.
Where the order relates to products manufactured specifically for the Customer or to made-to-measure products, any cancellation or amendment after manufacturing has commenced may result in the invoicing of costs already incurred and of products or components specifically procured for that order.
H.ISLE reserves the right to refuse or cancel an order on legitimate grounds, particularly in the event of a payment issue, suspected fraud or an unresolved dispute relating to a previous order.
5. PRICES
For Consumers, prices displayed on the Website are stated in euros, inclusive of all taxes (VAT included). Delivery charges and, where applicable, any other applicable charges are stated before final confirmation of the order.
For Professional Buyers, prices are stated in euros excluding taxes, unless otherwise indicated. The applicable prices are those in force on the date of the order and stated in the quotation, order confirmation or professional price list provided by H.ISLE.
Transport costs, special packaging, insurance, handling, customs or administrative formalities and, more generally, any costs not expressly included in the price of the products may be invoiced separately in accordance with the terms of the order and the agreed Incoterm.
For delivery under DAP terms, H.ISLE arranges transportation of the products to the agreed place of destination. Any customs duties, import taxes, customs clearance charges or other costs that may apply in the country of destination remain payable by the recipient.
The amount of any such charges is determined by the customs authorities and/or service providers in the country of destination and depends in particular on local regulations and the nature and value of the products shipped. H.ISLE is therefore unable to determine these amounts in advance.
Customers are advised to contact the competent customs authorities in their country before placing an order in order to ascertain any applicable duties, taxes and formalities.
The price of the luminaires includes the eco-contribution paid to the approved producer responsibility organisation Ecosystem to finance the collection and recycling of end-of-life lighting products. The amount of this eco-contribution is displayed separately before the order is confirmed and on the invoice.
6. PAYMENT TERMS
The payment is due at the time the order is placed. The available payment methods are those offered on the Website at the time of ordering. Payment is secured and processed by the payment service providers offered on the Website. If payment is refused or fails, the order cannot be confirmed or may be cancelled.
Any additional delays resulting from customs formalities are beyond H.ISLE’s control.
International shipments are made under the DAP (Delivered At Place) Incoterm, unless otherwise expressly agreed with the Customer.
H.ISLE reserves the right to change its prices at any time for future orders.
Any discounts, commercial terms or price reductions granted to Professional Buyers are specified in the quotation, price list or specific terms applicable to the Buyer.
7. LATE OR NON-PAYMENT – PROFESSIONAL BUYERS
In the event of late payment, late-payment interest shall automatically become payable, without any prior reminder or formal notice being required, from the day following the due date shown on the invoice.
The rate of late-payment interest shall be equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points, in accordance with Article L. 441-10 of the French Commercial Code.
Late-payment interest is calculated on the outstanding amount inclusive of VAT for each day of delay.
In addition, in accordance with applicable regulations, any amount not paid by its due date shall give rise to a fixed compensation payment of €40 for recovery costs, without prejudice to H.ISLE’s right to claim additional compensation, upon production of supporting evidence, where the recovery costs actually incurred exceed this amount.
In the event of late or non-payment, H.ISLE may, in particular, suspend performance of orders in progress, suspend deliveries not yet made, require payment in full for any new order, terminate or cancel the order concerned in accordance with the conditions provided by law and enforce the retention-of-title clause set out in these Terms and Conditions.
8. AVAILABILITY AND MANUFACTURING
Products are offered subject to availability.
Where a product is available to order or requires a manufacturing lead time, the applicable indicative lead time is specified on the product page, in the quotation or before confirmation of the order.
Certain products may be made to order, produced as limited editions or manufactured according to specific requirements. The applicable manufacturing lead time will then be communicated to the Customer before the sale is concluded.
If a product becomes permanently unavailable after a Consumer order has been placed, H.ISLE will inform the Customer as soon as possible and refund in full all amounts paid for the product concerned.
9. DELIVERY TIMES
Delivery times communicated by H.ISLE are established on the basis of the information and availability known at the time of the offer or order.
They may change depending in particular on the date of receipt of the final order, receipt of payment or the deposit, availability of raw materials and components, manufacturing lead times, transport constraints and applicable customs or administrative formalities.
Unless otherwise agreed in writing, delivery times stated to Professional Buyers are estimates. H.ISLE will inform the Buyer as soon as possible in the event of any significant delay likely to affect the estimated delivery date.
For Consumers, delivery times are stated on the product page before confirmation of the order. Where no specific delivery period is stated, delivery will take place within the applicable statutory period.
H.ISLE may fulfil an order in several shipments where necessary. Unless otherwise stated in advance, Consumers will not be charged any additional delivery costs as a result of such additional shipments.
Late or Failure to Deliver – Consumers
H.ISLE will deliver the products on the date or within the period communicated before the order is concluded. Where no date or period has been agreed, delivery will take place without undue delay and no later than thirty days after conclusion of the contract.
If this period is exceeded, you may formally request H.ISLE, by email at hisle@hisle.fr or by post, to deliver within a reasonable additional period.
If delivery does not take place within this additional period, you may terminate the contract by notifying us of your decision in writing. The contract is terminated upon receipt of this notification, unless delivery has taken place in the meantime.
You may terminate the contract immediately where H.ISLE refuses to deliver or where it is clear that delivery will not take place. You may also do so where the delivery date or period that has not been met constituted an essential condition of the contract, either as a result of the circumstances surrounding the purchase or because of an express request made before the contract was concluded.
Where the contract is terminated under these circumstances, H.ISLE will refund all amounts paid under the terminated contract, including delivery charges, no later than fourteen days following termination.
You may also notify H.ISLE that you are suspending payment of all or part of the price in accordance with the applicable statutory provisions. These provisions do not prevent you from making a claim for damages where applicable.
10. DELIVERY AND INCOTERMS
Delivery is made to the address and in accordance with the arrangements specified in the order.
10.1. Sales to Consumers
The delivery methods and charges invoiced by H.ISLE are communicated to the Consumer before final confirmation of the order.
For international deliveries, any customs duties, import taxes and customs clearance charges applicable in the country of destination are payable by the recipient where the terms of sale so provide. The Consumer is informed of this before the contract is concluded.
Any reference to an Incoterm in international delivery terms does not alter mandatory Consumer protection rules, in particular those relating to the transfer of risk set out in Article 11 of these Terms and Conditions.
10.2. Sales to Professional Buyers
Where the sale provides for the application of an Incoterm, Incoterms® 2020 shall apply unless otherwise agreed in writing. The applicable Incoterm and the specifically designated place of delivery or destination are stated in the quotation, order confirmation or other contractual document.
Unless otherwise stipulated, sales to Professional Buyers are concluded under the DAP (Delivered At Place) Incoterm. H.ISLE arranges transportation to the agreed place of destination. The allocation of costs is specified in the contractual documents.
For a professional sale concluded under DAP terms, risk transfers when the products are placed at the disposal of the Buyer on the arriving means of transport, ready for unloading, at the agreed place of destination.
Unless otherwise stipulated, unloading at destination, import formalities, customs duties and import taxes remain the responsibility of the Professional Buyer.
Transport, packaging, handling and insurance costs and any administrative or documentation charges are invoiced in accordance with the terms agreed between the Parties.
10.3. Delivery Information
The Customer must provide accurate and complete delivery information.
Where additional redelivery or reshipment charges arise directly from an incorrect or incomplete address provided by the Customer, H.ISLE may request reimbursement of those charges upon production of supporting evidence, subject to applicable statutory provisions.
10.4. Take-Back of Waste Electrical and Electronic Equipment (WEEE – “One-for-One” Scheme)
For deliveries within metropolitan France, and in accordance with Articles L. 541-10-1, L. 541-10-8 and R. 541-160 of the French Environmental Code, H.ISLE provides free take-back of an equivalent type of used luminaire for each new luminaire purchased (the “one-for-one” take-back scheme).
Customers wishing to benefit from this service must notify H.ISLE when placing their order or by emailing hisle@hisle.fr no later than 7 working days after delivery.
The take-back will be arranged after the expiry of the statutory 14-day withdrawal period. H.ISLE will then inform the customer of the return procedures. All return shipping costs will be borne by H.ISLE.
11. RECEIPT OF PRODUCTS
For Consumers, the risk of loss of or damage to the products transfers when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the products.
By way of exception, where the Consumer entrusts delivery to a carrier other than those offered by H.ISLE, the risk of loss or damage transfers to the Consumer when the goods are handed over to that carrier, in accordance with Article L. 216-3 of the French Consumer Code.
Upon receipt of the order, H.ISLE recommends that the Consumer check the apparent condition of the parcel and the products. If damage is identified upon delivery, the Customer is invited to make specific reservations with the carrier and contact H.ISLE as soon as possible in order to facilitate processing of the claim. Failure to make reservations or an immediate claim with the carrier does not deprive the Consumer of any rights available under statutory guarantees.
For Professional Buyers, the Buyer must check the quantity, apparent condition and conformity of the products with the order upon receipt. In the event of apparent damage, damaged packaging, missing items or apparent non-conformity, the Buyer must make the necessary reservations with the carrier and inform H.ISLE within three (3) business days of receipt, specifying the nature and extent of the issues identified and, where relevant, providing photographs of the products, their packaging and any damage.
Any reservations or claims made to the carrier must be retained by the Buyer and provided to H.ISLE upon request.
Any defect that was not apparent upon receipt must be reported to H.ISLE as soon as possible after its discovery, together with information enabling its nature and origin to be assessed. Any claim must be made in writing and include, where possible, the order number, the reference of the product concerned, the quantities concerned, a description of the issue and any information useful for its assessment.
Failure by a Professional Buyer to comply with the notification period for apparent defects does not deprive the Buyer of any rights arising from applicable mandatory statutory provisions.
12. RIGHT OF WITHDRAWAL – CONSUMERS
In accordance with the provisions of the French Consumer Code, for distance contracts Consumers have a period of fourteen (14) days from receipt of the product in which to exercise their right of withdrawal, without having to provide any reason for their decision or incur any penalty, subject to the exceptions provided by law.
Where the order relates to several products delivered separately, this period begins upon receipt of the last product.
To exercise the right of withdrawal, the Customer must inform H.ISLE of their decision before expiry of the fourteen-day period. The request may be sent by email to hisle@hisle.fr or by post to H.ISLE, 5 rue Denis Papin, 56890 Plescop, France.
Consumers may also notify their decision to withdraw through their customer account by accessing the relevant order and using the “Cancel” or “Request a return” button, depending on the status of the order. The order can be accessed at the following URL: https://shopify.com/93904765264/account
An acknowledgement of receipt will be sent by email, specifying the items concerned and the date and time the declaration was submitted.
Where the statutory conditions governing the right of withdrawal are satisfied, exercising this right does not require H.ISLE’s prior authorisation. The date on which the Consumer notifies their decision shall apply irrespective of the date on which H.ISLE processes the request.
The Customer may also use the standard withdrawal form set out in the appendix to these Terms and Conditions, although use of this form is not mandatory.
After notifying their decision to withdraw, the Customer has a further fourteen days in which to return the product.
13. RETURN CONDITIONS WHEN EXERCISING THE RIGHT OF WITHDRAWAL – CONSUMERS
The product must be returned within fourteen days following notification of the decision to withdraw.
The Customer must handle and use the product with all necessary care in order to preserve its characteristics and good condition. However, Consumers may handle the product to the extent necessary to establish its nature, characteristics and proper functioning.
The Customer may be held liable for any reduction in the value of the product resulting from handling other than that necessary to establish these characteristics and proper functioning.
Where possible, H.ISLE recommends using the original packaging or packaging offering equivalent protection in order to protect the product during transportation.
The direct cost of returning the product is payable by the Customer, unless H.ISLE has agreed to bear this cost or the law provides otherwise.
The refund will be made using the same payment method as that used for the original transaction, unless the Consumer expressly agrees to another payment method and provided that such refund does not incur any fees for the Consumer.
The refund will be made without undue delay and no later than fourteen days from the date on which H.ISLE is informed of the Consumer’s decision to withdraw. For the sale of goods, H.ISLE may withhold the refund until the product has been recovered or until proof that the product has been shipped has been received, whichever occurs first.
Where the Consumer has expressly selected a delivery method that is more expensive than the standard delivery method offered by H.ISLE, the corresponding additional cost will not be refunded.
Where the right of withdrawal is exercised in accordance with the conditions provided by law, H.ISLE will refund all amounts paid by the Consumer, including the delivery charges corresponding to the standard delivery method offered when the order was placed.
14. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL – CONSUMERS
In accordance with the French Consumer Code, the right of withdrawal does not apply, in particular, to products made to the Consumer’s specifications or clearly personalised.
This includes, in particular, products manufactured specifically for the Customer according to characteristics that are not part of the standard options offered to all customers, or which result from a specific request requiring bespoke manufacturing.
However, simply selecting from standard options offered on the product page, where those options are routinely offered to all customers, does not in itself constitute personalisation that automatically excludes the right of withdrawal.
Where a product is excluded from the right of withdrawal because it is personalised or made to measure, the Consumer will be informed of this before confirming the order.
15. RETURNS, REPAIRS AND REPLACEMENTS
15.1. Returns Under the Right of Withdrawal
Consumers may exercise their right of withdrawal in accordance with Articles 12 to 14 of these Terms and Conditions, without H.ISLE’s prior authorisation.
To facilitate the organisation of the return, Customers are advised to contact H.ISLE at hisle@hisle.fr. This step is not a condition for exercising the right of withdrawal or obtaining a refund and does not alter the applicable statutory time limits.
Unless a different address is communicated by H.ISLE and accepted by the Consumer, the product must be returned to the following address: H.ISLE, 5 rue Denis Papin, 56890 Plescop, France.
The direct costs of returning the product are payable by the Consumer where the Consumer was informed of this before conclusion of the contract, unless H.ISLE agrees to bear these costs or the law provides otherwise.
15.2. Returns Under Statutory Guarantees
In the event of a lack of conformity or hidden defect, the Customer is invited to contact H.ISLE to describe the issue and, where necessary, arrange the return of the product or components concerned.
H.ISLE will provide practical instructions for diagnosis and handling of the claim. These arrangements may not make the exercise of statutory guarantees subject to H.ISLE’s discretionary authorisation or deprive the Customer of their rights.
Any repair or replacement carried out under the statutory guarantee of conformity will be provided free of charge to the Consumer, including transportation costs necessary to bring the goods into conformity.
For other statutory guarantees, costs will be covered in accordance with the applicable statutory provisions.
15.3. Other Returns and Work Outside Statutory Guarantees
Commercial returns, including those requested by a Professional Buyer, and work carried out outside statutory guarantees will be arranged following H.ISLE’s written approval.
The applicable arrangements and any diagnosis, repair, transportation and reshipment charges will be communicated to and accepted by the Customer before any chargeable service is performed.
Work covered by a commercial warranty will be performed in accordance with the terms of that warranty, without prejudice to applicable statutory guarantees.
At the Customer’s request, H.ISLE may repair its luminaires in its workshops after the expiry of the statutory warranty, including older models. The costs of return shipping, as well as the removal and reinstallation of installed products, shall be borne by the Customer. A quotation will be provided to the Customer before any work is carried out.
16. GUARANTEES AND WARRANTIES
16.1. Statutory Guarantees – Consumers
The Consumer has a period of two years from delivery of the goods in which to invoke the statutory guarantee of conformity in the event of a lack of conformity. During this period, the Consumer is only required to establish the existence of the lack of conformity and not the date on which it arose.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to such digital content or digital service throughout the scheduled supply period. During this period, the Consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it arose.
The statutory guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the Consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to the Consumer.
Where the goods are repaired under the statutory guarantee of conformity, the Consumer benefits from a six-month extension of the original guarantee.
Where the Consumer requests repair of the goods but the Seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The Consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract and obtain a full refund against return of the goods where:
1° The professional refuses to repair or replace the goods;
2° The goods are repaired or replaced more than thirty days after the request;
3° Repair or replacement of the goods causes significant inconvenience to the Consumer, in particular where the Consumer ultimately bears the cost of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the Seller’s unsuccessful attempt to bring them into conformity.
The Consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination of the contract. In such circumstances, the Consumer is not required to request repair or replacement of the goods beforehand.
The Consumer is not entitled to terminate the sale where the lack of conformity is minor.
Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights referred to above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A Seller who, in bad faith, obstructs implementation of the statutory guarantee of conformity may incur a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The Consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the Consumer to a reduction in price if the goods are retained or to a full refund against return of the goods.
16.2. H.ISLE Commercial Warranty
For Professional Buyers, unless specific terms have been expressly agreed in writing, H.ISLE products are covered by a two (2)-year commercial warranty from their date of delivery.
The commercial warranty covers manufacturing defects and defects affecting the materials or operation of the product where they arise during normal use in accordance with the product’s intended purpose.
Implementation of the warranty is subject to the Customer providing the information necessary to assess the claim and, where requested, photographs, videos or any other material enabling the defect to be identified.
After assessing the issue, H.ISLE may, depending on the nature of the defect and the availability of parts or products, repair the product, replace defective parts or replace the product concerned.
The commercial warranty does not cover, in particular:
• normal wear and tear of products and consumable components;
• damage resulting from use that is inconsistent with the product’s intended purpose or the instructions provided;
• damage resulting from incorrect installation, assembly or maintenance;
• damage caused by inappropriate modification or repair of the product; work carried out by a third party is not, in itself, sufficient to exclude coverage of a defect unrelated to such work;
• damage resulting from an accident, impact, negligence or abnormal use;
• damage resulting from environmental conditions incompatible with the product’s characteristics;
• defects or damage resulting from information, plans, dimensions or specifications provided by the Professional Buyer.
These exclusions apply exclusively to the commercial warranty. They do not limit applicable statutory guarantees. In particular, the classification of a component as consumable, including a battery, is not in itself sufficient to exclude coverage under a statutory guarantee.
When a warranty claim is made, H.ISLE may request any information or material useful in establishing the origin of the defect, including photographs, videos, serial numbers or information relating to installation and conditions of use.
For work covered exclusively by the commercial warranty, coverage of transportation costs is specified in the terms of that warranty and communicated to the Customer before the return. This provision does not apply to costs necessary to bring goods into conformity under the statutory guarantee of conformity, which remain payable by H.ISLE.
The H.ISLE commercial warranty does not affect applicable statutory guarantees or any rights the Customer may have under mandatory statutory provisions.
16.3. Wear, Damage and Work on Products – Statutory Guarantees
Statutory guarantees apply under the conditions provided by law. They do not cover damage caused after delivery by an accident, improper use or work carried out on the product where such damage does not constitute a defect covered by those guarantees.
A modification or repair carried out without H.ISLE’s approval does not, in itself, deprive the Consumer of their statutory guarantees. Any refusal of coverage must be justified by the nature and origin of the defect, in accordance with the applicable statutory rules of evidence.
Incorrect installation may still be covered where H.ISLE is responsible for the installation or where it results from deficiencies or errors in the installation instructions provided.
Normal wear and tear does not, in itself, constitute a lack of conformity. However, premature failure or insufficient durability having regard to the characteristics of the product and its normally expected use may fall within the scope of statutory guarantees, including in the case of a battery or other consumable component.
Nothing in this Article reduces the Consumer’s statutory rights.
17. REPAIRABILITY AND SPARE PARTS
H.ISLE is committed to the durability and repairability of its products and gives priority to repair and, where possible, the supply of spare parts in order to extend the useful life of its products.
The availability, price and period of availability of spare parts may vary depending on the products and their components. The applicable conditions are communicated upon request or stated in the documentation associated with the product.
Maintenance or repair operations requiring technical intervention must, where specified as such in the product documentation, be carried out in accordance with H.ISLE’s instructions or by a competent professional.
For products equipped with a rechargeable battery, the battery is covered by the same two-year warranty as the product. A gradual reduction in battery life due to use and ageing is considered normal wear and tear and does not, in itself, constitute a defect. A battery that stops functioning during the warranty period is covered by the warranty. Battery replacement must be carried out by a qualified professional.
18. MADE-TO-MEASURE PRODUCTS AND CUSTOMER SPECIFICATIONS
Where products are manufactured according to dimensions, technical characteristics, finishes or specific requirements requested by the Professional Buyer, the Buyer is responsible for the accuracy of the information provided to H.ISLE.
The Buyer guarantees, in particular, the accuracy of plans, dimensions, measurements, installation constraints, electrical characteristics and any other information required to manufacture or adapt the products.
H.ISLE shall not be liable for any incompatibility or inability to install resulting from incomplete, incorrect or insufficiently precise information provided by the Buyer.
Specific requirements and technical approvals communicated by the Buyer must be confirmed in writing where requested by H.ISLE.
19. LIABILITY
H.ISLE is responsible for the proper performance of its contractual obligations in accordance with the law and these Terms and Conditions.
H.ISLE shall not be held liable for non-performance or improper performance resulting from an act attributable to the Customer, an unforeseeable and unavoidable event constituting force majeure, or an act of a third party where the statutory conditions are satisfied.
Nothing in these Terms and Conditions shall have the effect of limiting or excluding the Consumer’s rights arising from mandatory provisions of applicable law.
To the extent permitted by law, for sales to Professional Buyers, H.ISLE shall not be liable for indirect losses such as loss of business, loss of turnover, loss of customers, reputational damage or loss of profit.
Unless otherwise provided by mandatory law, and except in the event of gross negligence or wilful misconduct, H.ISLE’s liability in respect of a professional order is limited to the amount excluding VAT actually paid by the Buyer for the order concerned. This limitation does not apply where the law prohibits such a limitation of liability.
20. INTELLECTUAL PROPERTY
All elements available on the website www.hisle.fr, including texts, photographs, drawings, graphics, logos, videos, models, creations and databases, are protected by intellectual property laws.
H.ISLE products and their designs, models, creations, drawings, plans, photographs, technical documents, visuals, catalogues and other communication materials are protected by applicable intellectual property laws.
Any reproduction, representation, adaptation, extraction or use, in whole or in part, of these elements without H.ISLE’s prior authorisation is prohibited, subject to the exceptions provided by law.
Unless otherwise agreed in writing, rights relating to creations, designs, models, know-how, technical developments and documents designed or produced by H.ISLE remain the property of H.ISLE or their respective rights holders.
No intellectual property rights are transferred to the Professional Buyer solely as a result of the purchase of the products. In particular, the Buyer undertakes not to reproduce, modify, copy, market or have manufactured H.ISLE products, designs, plans or documents without prior written authorisation.
21. PERSONAL DATA
In connection with its commercial relationships and orders, H.ISLE may collect and process certain personal data concerning Customers and representatives, contacts or other persons acting on behalf of Professional Buyers.
Such data is necessary, in particular, for the management of enquiries, quotations, orders, invoices, deliveries, commercial relationships and H.ISLE’s statutory obligations.
Data is processed in accordance with applicable regulations, in particular Regulation (EU) 2016/679 (the “GDPR”).
Information concerning the purposes of processing, retention periods, recipients of data and the rights of data subjects is detailed in H.ISLE’s Privacy Policy available on the Website.
22. COMPLAINTS
For any question, complaint or difficulty relating to an order, the Customer may contact H.ISLE:
Email: hisle@hisle.fr
Telephone: +33 (0)2 30 85 96 15
Post: H.ISLE SAS, 5 rue Denis Papin, 56890 Plescop, France
H.ISLE recommends that Customers provide all information useful for processing their request, including their order number and, where relevant, photographs, videos or technical information relating to the product concerned.
23. CONSUMER MEDIATION – CONSUMERS
In the event of a dispute, the Consumer must first submit a written complaint to H.ISLE in order to seek an amicable solution.
In accordance with the provisions of the French Consumer Code, after first submitting a written complaint to H.ISLE and in the absence of a satisfactory response or a response within the applicable period, the Consumer may refer the matter free of charge to the consumer mediator appointed for H.ISLE.
Consumer mediator appointed by H.ISLE:
CM2C – Centre de la Médiation et de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu, 75008 Paris
N° Siret : 831 213 871 00013
N° de TVA : FR60831213871
Tél : 01 89 47 00 14
https://www.cm2c.net/
24. EXTENDED PRODUCER RESPONSIBILITY (EPR)
H.ISLE is subject, for the products concerned, to obligations arising from Extended Producer Responsibility (EPR).
The unique identification numbers currently provided by H.ISLE include:
• Electrical and electronic equipment (EEE): FR028474_05LCRD
• Household packaging: FR222104_01FQBZ
• Batteries and accumulators: FR028474_06IZCU
Take-back of Waste Electrical and Electronic Equipment (WEEE, “1-for-1”)
For deliveries within mainland France, and in accordance with Articles L. 541-10-1, L. 541-10-8 and R. 541-160 of the French Environmental Code, H.ISLE provides free take-back of an equivalent type of used luminaire for each new luminaire purchased (“1-for-1” take-back).
Customers wishing to benefit from this service must notify H.ISLE when placing their order or by emailing hisle@hisle.fr no later than 7 working days after delivery.
The take-back is arranged after the expiry of the statutory 14-day withdrawal period. H.ISLE will then provide the Customer with return instructions. Return shipping costs shall be borne by H.ISLE.
25. FORCE MAJEURE
Neither Party shall be held liable for any failure or delay resulting from a force majeure event within the meaning of French law.
Events that may constitute force majeure, where they meet the statutory conditions for force majeure, include natural disasters, fires, floods, epidemics, wars, civil unrest, general strikes, decisions by public authorities, major disruptions to transport or energy networks and other events reasonably beyond the control of the Party concerned.
Supply difficulties, shortages of raw materials or components, unavailability of suppliers or service providers and transport disruptions may also justify adjustments to the time frames or arrangements for performance where they result from circumstances beyond H.ISLE’s control and reasonably prevent or delay performance of the order.
The affected Party shall inform the other Party as soon as possible. The Parties will then endeavour to agree on measures enabling performance of the order to continue, be adapted, be suspended or, where necessary, be terminated.
26. RETENTION OF TITLE – PROFESSIONAL BUYERS
H.ISLE retains title to products sold to the Professional Buyer until full payment of the price, including principal and ancillary amounts.
Payment shall only be deemed to have been made upon actual receipt of the amounts due.
In the event of non-payment by the due date, H.ISLE may reclaim the products concerned in accordance with applicable statutory provisions.
Until ownership of the products has transferred to the Buyer, the Buyer undertakes not to damage, conceal or dispose of them in a manner incompatible with H.ISLE’s exercise of its rights under this clause.
27. CONFIDENTIALITY – PROFESSIONAL BUYERS
Commercial, pricing, technical or strategic information communicated by H.ISLE to the Professional Buyer in connection with the commercial relationship and identified as confidential, or whose confidential nature is reasonably apparent, must be kept confidential.
The Buyer undertakes not to disclose such information to third parties without H.ISLE’s prior consent, except where disclosure is necessary for performance of the order or required by law.
This obligation does not apply to information that is already publicly available or whose disclosure is required by a competent authority.
28. AMENDMENTS TO THESE TERMS AND CONDITIONS
H.ISLE reserves the right to amend these Terms and Conditions for future sales.
The Terms and Conditions applicable to an order are those accepted by the Customer when the order is concluded, unless otherwise agreed between the Parties.
The applicable version may be provided to the Customer upon request.
29. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions and sales made by H.ISLE are governed by French law, subject to any mandatory provisions applicable to Consumers.
For Consumers, in the event of a dispute, the Customer may exercise any remedies available under applicable law, including bringing proceedings before the competent courts. The provisions concerning consumer mediation set out in Article 23 also apply.
For Professional Buyers, the Parties will endeavour to reach an amicable solution to any dispute relating to the interpretation, performance or termination of their commercial relationship.
Failing an amicable agreement, and subject to applicable mandatory provisions, any dispute relating to the formation, interpretation, performance or termination of the commercial relationship with a Professional Buyer shall fall within the jurisdiction of the Commercial Court of Vannes (Tribunal de commerce de Vannes), including in the event of multiple defendants or third-party proceedings.
These Terms and Conditions are drawn up in French. In the event of a translation into another language, the French version shall prevail for contractual relations with H.ISLE, subject to any mandatory provisions applicable to Consumers.
30. SEVERABILITY
If any provision of these Terms and Conditions is declared invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
The Parties will then endeavour to replace the relevant provision with a valid provision having, insofar as possible, an equivalent economic and legal effect.
APPENDIX – STANDARD WITHDRAWAL FORM
For the attention of:
H.ISLE
5 rue Denis Papin, 56890 Plescop, France
Email: hisle@hisle.fr
I hereby notify you of my decision to withdraw from the contract for the sale of the following product:
Product(s) concerned: __________
Ordered on: __________
Received on: __________
Consumer’s name: __________
Consumer’s address: __________
Consumer’s signature (only if this form is submitted on paper): __________
Date: __________
