Privacy policy

Last updated: September 18, 2026

H.ISLE places particular importance on the protection of personal data and the privacy of users of its website www.hisle.fr.

This Privacy Policy explains what data may be collected, why it is used, with whom it may be shared, how long it is retained, and how cookies and other tracking technologies are used.

1. Data Controller

The data controller is:

H.ISLE
Simplified joint-stock company (SAS)
Share capital: €21,000
5 rue Denis Papin, 56890 Plescop, France
RCS Vannes: 500 388 079
EU VAT number: FR09 500388079
Phone: +33 (0)2 30 85 96 15
Email: hisle@hisle.fr

2. Data Collected

Depending on how you use the Website, H.ISLE may collect, in particular:

  • your first and last name;
  • your contact details and postal address;
  • your delivery and billing information;
  • information relating to your orders and customer account;
  • communications with our customer service team;
  • information provided through contact forms, quotation requests, or bespoke project requests, as well as any files submitted;
  • information relating to returns, warranties, repairs, and maintenance requests;
  • information relating to your browsing activity, where the relevant cookies and tracking technologies have been accepted.

Data required to process an order or request is identified at the time of collection. Failure to provide such data may prevent H.ISLE from providing the requested service.

3. Purposes and Legal Bases

Your data may be used to:

  • process and track your orders and payments;
  • manage delivery, returns, refunds, and product follow-up;
  • manage customer accounts;
  • respond to contact requests, quotation requests, and bespoke project requests;
  • provide product follow-up, repair, and maintenance services;
  • manage our business relationships;
  • send commercial communications and newsletters where you have consented to receive them or where permitted by applicable regulations;
  • ensure website security and prevent fraud;
  • comply with our legal obligations, including accounting and tax obligations;
  • measure website traffic and analyze website performance;
  • measure the performance of our advertising campaigns, where you have given your consent.

Depending on the purpose, processing may be based in particular on the performance of a contract, pre-contractual measures, compliance with a legal obligation, your consent, or H.ISLE’s legitimate interests.

4. Data Recipients

Your data may be accessed by authorized H.ISLE personnel and, where necessary, by service providers involved in particular in:

  • hosting and operation of the Shopify store;
  • payment services;
  • shipping and logistics;
  • IT and technical services;
  • forms and quotation requests;
  • newsletters and communications;
  • analytics and advertising.

Service providers only have access to the data necessary to perform their services and, where applicable, are subject to confidentiality and data protection obligations.

Some service providers may process data outside the European Economic Area. Where necessary, H.ISLE ensures that such transfers are governed in accordance with applicable regulations.

5. Shopify and Third-Party Services

The H.ISLE website is operated using the Shopify platform.

H.ISLE uses or may use various third-party services necessary for the operation of the website, payment processing, communications, analytics, or advertising, including:

Shopify, Brevo, Google Analytics, Google Ads, Google Shopping, Google Tag Manager, Meta Pixel, Meta Conversion API (CAPI), and Klarna.

The list of services and tracking technologies actually used may change depending on the features and functionality of the Website.

6. Cookies and Other Tracking Technologies

The Website uses cookies and other tracking technologies.

Strictly Necessary Cookies

Some cookies are essential to the operation of the Website, in particular for:

  • the shopping cart and checkout process;
  • session and customer account management;
  • security;
  • payment processing;
  • remembering preferences necessary for the operation of the Website;
  • consent management.

These strictly necessary cookies are not subject to prior consent where they are essential to provide the requested service.

Cookies Requiring Consent

Subject to your consent where required, H.ISLE may use tracking technologies to:

  • measure website traffic and browsing activity, including through Google Analytics;
  • measure conversions and advertising performance with Google Ads and Google Shopping;
  • manage certain tags through Google Tag Manager;
  • measure the performance of Meta campaigns using Meta Pixel and Meta Conversion API;
  • enable certain features provided by third-party services, including Klarna.

Tracking technologies subject to consent are only activated after you have made your choice where required by applicable regulations.

7. Managing Your Cookie Preferences

Where consent is required, you may:

  • accept cookies and tracking technologies;
  • refuse them;
  • select certain categories where the consent mechanism allows you to do so;
  • modify or withdraw your consent at any time through the cookie management tool available on the Website.

Refusing cookies that require consent does not prevent access to Website features that do not rely on such cookies.

The consent mechanism is designed to allow users to refuse cookies and tracking technologies as easily as they can accept them.

8. Data Retention

H.ISLE retains data only for as long as necessary for the purposes for which it is processed and in accordance with applicable legal requirements.

By way of indication:

  • order and customer relationship data: for the duration of the business relationship and thereafter in accordance with applicable legal retention periods;
  • accounting and billing data: for up to 10 years where required by applicable regulations;
  • marketing data: in principle 3 years from collection or the last contact;
  • newsletter data: until you unsubscribe or withdraw your consent;
  • contact and quotation requests: for the time necessary to process them;
  • cookies and tracking technologies: according to their purpose and the retention periods stated in the cookie management tool.

9. Your Rights

In accordance with applicable regulations, you have, in particular, the right to:

  • access your personal data;
  • have your data corrected;
  • have your data erased, where the applicable conditions are met;
  • restrict the processing of your data;
  • object to certain processing activities;
  • data portability where this right applies;
  • withdraw your consent at any time where processing is based on consent.

You may also object at any time to the use of your data for direct marketing purposes.

To exercise your rights:

H.ISLE
5 rue Denis Papin
56890 Plescop – France
Email: hisle@hisle.fr
Phone: +33 (0)2 30 85 96 15

H.ISLE may request proof of identity where necessary to protect your personal data.

10. Complaints to the CNIL

If, after contacting H.ISLE, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (Commission nationale de l'informatique et des libertés – CNIL).

CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France

Website: www.cnil.fr

11. Security

H.ISLE implements appropriate technical and organizational measures to protect personal data against loss, alteration, destruction, disclosure, or unauthorized access.

As no electronic system can guarantee absolute security, H.ISLE cannot, however, guarantee the complete security of data transmitted or stored.

12. Changes to this Policy

H.ISLE may amend this Privacy Policy to reflect changes to its Website, services, processing activities, cookies and tracking technologies used, or applicable regulations.

The version in force is the version published on the Website on the date it is accessed.

Contact: hisle@hisle.fr