Terms of service
Last updated: 2 October 2026
These Terms of Use (hereinafter the “Terms of Use”) are intended to define the rules governing access to and use of the H.ISLE website available at https://hisle.fr (hereinafter the “Website”).
Accessing and using the Website implies acceptance of these Terms of Use.
These Terms of Use apply to any person browsing the Website, whether a visitor, customer, professional or account user.
The terms applicable to purchases made on the Website are set out in the Terms and Conditions of Sale.
1. WEBSITE PUBLISHER
The Website is published by:
H.ISLE
Société par actions simplifiée (SAS)
Share capital: €21,000
Registered office: 5 rue Denis Papin, 56890 Plescop, France
RCS Vannes: 500 388 079
Intra-Community VAT No.: FR09 500388079
Telephone: +33 (0)2 30 85 96 15
Email: hisle@hisle.fr
The Website’s publication director is: Ms Gaël Reyre
UX/UI Design and Website Development: Dn'D, 6 rue Germaine Richier, 75013 Paris
www.dnd.fr
The Website is hosted on the Shopify platform.
Shopify Inc.
151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
Telephone: +1 613 241 2828
Website: https://www.shopify.com
2. PURPOSE OF THE WEBSITE
The purposes of the Website include:
• presenting H.ISLE, its history, expertise and collections;
• presenting and marketing certain H.ISLE products;
• enabling individual customers to order certain products online;
• enabling professionals to contact H.ISLE and request information, a quotation or commercial assistance;
• presenting the brand’s projects, installations, collaborations and news;
• enabling users to contact H.ISLE or submit requests via the forms available on the Website.
H.ISLE endeavours to keep the information published on the Website up to date and to provide information that is as accurate as possible.
3. ACCESS TO THE WEBSITE
The Website is accessible free of charge to anyone with Internet access.
Any costs associated with accessing the Website, including Internet connection, computer equipment or telecommunications costs, remain the responsibility of the user.
H.ISLE uses reasonable means to provide access to the Website under normal conditions.
However, H.ISLE cannot guarantee that the Website will be permanently, continuously and uninterruptedly available.
Access to the Website may, in particular, be temporarily interrupted for maintenance, updates, security reasons or any other technical reason.
H.ISLE endeavours to limit the duration and consequences of any interruptions. Where possible, users will be informed of scheduled interruptions.
Unavailability of the Website does not affect H.ISLE’s obligations relating to orders already concluded. For any enquiry concerning an order, users may contact H.ISLE at hisle@hisle.fr or on +33 (0)2 30 85 96 15.
H.ISLE’s liability remains subject to the applicable statutory provisions.
4. USE OF THE WEBSITE
Users undertake to use the Website in accordance with these Terms of Use, applicable laws and regulations and, more generally, not to infringe the rights of H.ISLE or any third party.
In particular, users must not:
• use the Website for fraudulent or unlawful purposes;
• attempt to gain unauthorised access to computer systems or private areas of the Website;
• disrupt or attempt to disrupt the normal operation of the Website;
• deliberately introduce viruses, malware or any other element likely to damage the Website or H.ISLE’s systems;
• use automated processes to extract, copy or collect Website content on a large scale without prior authorisation;
• reproduce or exploit Website content for commercial purposes without authorisation;
• use the identity or information of a third party to access a service or perform an action on the Website.
Any abusive or fraudulent use may result in the suspension or termination of access to the services concerned, without prejudice to any legal action H.ISLE may take.
5. CUSTOMER ACCOUNT
Certain features of the Website may require the creation of a user account.
When creating an account, users undertake to provide accurate, complete and up-to-date information.
Users must take reasonable precautions to maintain the confidentiality of their authentication credentials. Their liability in the event of unauthorised use of their account will be determined in accordance with the applicable statutory provisions. This obligation does not release H.ISLE from its own security obligations.
If users suspect fraudulent or unauthorised use of their account, they must inform H.ISLE as soon as possible.
H.ISLE reserves the right to suspend or close an account in the event of use that breaches these Terms of Use, the Terms and Conditions of Sale or applicable statutory provisions.
Creating an account is not necessary to freely access all content available without authentication.
The suspension or closure of an account does not affect orders already concluded or the customer’s rights. In particular, customers may exercise their rights of withdrawal and their warranty rights with H.ISLE through the other methods provided for in the Terms and Conditions of Sale.
6. FORMS AND CONTACT REQUESTS
The Website may provide various forms allowing users, in particular, to:
• contact H.ISLE;
• request information about a product;
• request a quotation;
• submit a request for a bespoke project;
• submit documents or files required to process a request;
• subscribe to an H.ISLE newsletter or communication.
Users undertake to provide accurate information and to submit only content that they are lawfully entitled to provide.
Information submitted through the forms is processed in accordance with H.ISLE’s Privacy and Cookie Policy.
7. INTELLECTUAL PROPERTY
The Website and all of its constituent elements are protected by intellectual property laws.
Unless otherwise stated, all content available on the Website, including:
• texts;
• photographs;
• images;
• illustrations;
• videos;
• drawings;
• models;
• logos;
• trademarks;
• graphic elements;
• catalogues and downloadable documents;
• the Website’s architecture and graphic elements;
is owned by H.ISLE or is used by H.ISLE with the authorisation of the relevant rights holders.
Any reproduction, representation, adaptation, modification, distribution or exploitation, in whole or in part, of these elements, by any means whatsoever, without the prior written authorisation of H.ISLE or the relevant rights holder, is prohibited, except where permitted by law.
Accessing the Website does not result in any transfer of intellectual property rights to the user.
8. PHOTOGRAPHS, VISUALS AND PRODUCT CONTENT
The photographs and visuals displayed on the Website are intended, in particular, to present H.ISLE products and the H.ISLE universe.
Photographs may be taken in environments that differ from those in which the products will actually be used.
Colours, materials and visual appearance may also vary depending on the user’s screen and display settings.
The precise information relating to the characteristics of products sold online is that provided on the product pages and in the applicable contractual documents.
Photographs and content may not be reproduced or exploited without authorisation where the rights of H.ISLE or third parties are concerned.
9. HYPERLINKS
The Website may contain links to websites or services operated by third parties.
These links are provided for information purposes.
Third-party websites and services are operated under the responsibility of their respective publishers. They are subject to their own terms of use and privacy policies. H.ISLE does not control their content or any subsequent changes made to them.
This does not limit H.ISLE’s liability for its own acts or omissions, nor its obligations in relation to service providers involved in the fulfilment of orders.
The presence of a link to a third-party website does not mean that H.ISLE recommends or endorses that website or the services offered on it.
The creation of a hyperlink to the Website from another website must not adversely affect H.ISLE’s image, reputation or rights.
10. INFORMATION AND CONTENT PUBLISHED ON THE WEBSITE
H.ISLE endeavours to provide accurate and up-to-date information. Users may report an error or omission to hisle@hisle.fr so that H.ISLE can carry out the necessary checks and corrections.
Content, collections and commercial information may change over time. Such changes do not affect the characteristics, prices, delivery times or other commitments agreed in relation to orders already concluded.
Users may contact H.ISLE for further information about a product or project. This possibility does not release H.ISLE from its statutory obligations relating to information and conformity.
11. PRODUCT AVAILABILITY
The presentation of a product on the Website does not guarantee its permanent availability.
Availability, manufacturing lead times and delivery times displayed on the Website, where applicable, may change.
The terms applicable to an order are those set out in the Terms and Conditions of Sale applicable to the user.
Changes to the availability or lead times displayed on the Website do not alter the commitments made in respect of orders already concluded.
12. LIABILITY
H.ISLE implements appropriate measures to ensure the security and proper operation of the Website.
Access to the Website may be affected by maintenance operations, technical incidents or difficulties relating to the Internet network or the user’s equipment.
H.ISLE’s liability will be determined in accordance with the applicable statutory provisions, taking into account, in particular, the origin of the damage and the obligations incumbent upon H.ISLE.
The use of technical service providers or third-party services does not release H.ISLE from its own obligations, particularly with regard to the fulfilment of orders and the protection of personal data.
These Terms of Use do not limit any statutory guarantees, rights to compensation or other mandatory rights enjoyed by the user.
13. SECURITY
Users undertake not to compromise the security or integrity of the Website.
Users are also responsible for taking all appropriate measures to protect their own computer equipment, data and credentials against viruses, malware and other risks associated with the use of the Internet.
H.ISLE cannot guarantee the complete absence of vulnerabilities or risks associated with the use of the Internet.
14. PERSONAL DATA
H.ISLE may collect and process personal data in connection with the use of the Website, particularly when:
• creating an account;
• placing an order;
• submitting a contact request;
• requesting a quotation;
• using forms;
• subscribing to a newsletter;
• browsing the Website, where tracking technologies are used.
The methods used to collect, use, retain and protect personal data, together with individuals’ rights, are detailed in H.ISLE’s Privacy and Cookie Policy.
15. COOKIES AND OTHER TRACKING TECHNOLOGIES
The Website may use cookies and other tracking technologies that are necessary for its operation or which, subject to the user’s choices, are used for certain features, audience measurement or the personalisation of communications and content.
Tracking technologies requiring consent are only placed or accessed after obtaining the user’s consent, in accordance with applicable regulations.
Users may change or withdraw their consent at any time using the options provided on the Website.
For further information, please refer to H.ISLE’s Privacy and Cookie Policy.
Continuing to browse the Website does not, in itself, constitute consent to tracking technologies requiring prior consent.
16. NEWSLETTER AND COMMUNICATIONS
When users choose to subscribe to an H.ISLE newsletter or communication, their data is used in accordance with the information provided to them at the time of subscription and with the Privacy Policy.
Users may unsubscribe at any time by using the unsubscribe link included in the relevant communications or by contacting H.ISLE using the methods specified in the Privacy Policy.
17. THIRD-PARTY SERVICES
The operation of the Website may involve technical service providers or third-party services, particularly for:
• hosting and operation of the online store;
• payment processing;
• delivery;
• form management;
• sending communications;
• managing cookies and tracking technologies;
• audience measurement;
• certain personalisation features.
These services may be subject to their own terms and conditions and privacy policies.
The terms applicable to personal data and cookies used by these services are specified in H.ISLE’s dedicated documents where necessary.
18. CHANGES TO THE WEBSITE AND THESE TERMS OF USE
H.ISLE may make changes to the Website, its content and its features, particularly for technical or security reasons or to improve its services.
Such changes do not affect obligations relating to orders already concluded and must not prevent customers from exercising their rights. If a feature necessary for the exercise of such rights becomes unavailable, H.ISLE will provide an alternative means of exercising them.
H.ISLE may update these Terms of Use to reflect changes to the Website or applicable regulations. The date of the latest update appears at the beginning of this document.
Changes do not apply retroactively to commitments already entered into. Where a change affects an ongoing service, the users concerned will be informed and their consent will be obtained where required by applicable regulations.
19. SEVERABILITY
If one or more provisions of these Terms of Use are declared invalid, unlawful or unenforceable, the remaining provisions will remain fully applicable.
The provision concerned will, insofar as possible, be replaced by a valid provision that most closely reflects its original purpose and effect.
20. GOVERNING LAW AND DISPUTES
These Terms of Use are governed by French law.
In the event of any difficulty relating to the use of the Website, users are invited to contact H.ISLE beforehand in order to seek an amicable solution.
Where a user benefits from mandatory statutory provisions granting specific rights, such provisions remain applicable.
For consumer users, the rules governing jurisdiction provided for by applicable regulations will be respected.
For professional users, any applicable rules governing jurisdiction and dispute resolution are set out in the Terms and Conditions of Sale.
21. CONTACT
For any questions relating to the Website or its use, users may contact H.ISLE:
H.ISLE
5 rue Denis Papin
56890 Plescop
France
Tel.: +33 (0)2 30 85 96 15
Email: hisle@hisle.fr
RELATED DOCUMENTS AVAILABLE ON THE H.ISLE WEBSITE
• Legal Notice
• General Terms and Conditions of Sale
• Privacy and Cookie Policy
• Delivery & Returns
