Warranty and repairability

WARRANTY AND REPAIRABILITY

Last updated: 12 October 2026

Statutory guarantees

Products purchased from H.ISLE by Consumers benefit from the statutory guarantee of conformity and the statutory warranty against hidden defects, independently of any commercial warranty that may also be offered.

The statutory guarantee of conformity also applies to non-professional Buyers under the conditions provided by the French Consumer Code.

Statutory guarantee of conformity

H.ISLE is liable for any lack of conformity existing at the time of delivery and appearing within two years following delivery.

For a new product, any lack of conformity appearing during this period is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the product or the defect.

You may request repair or replacement under the conditions provided by law. The product must be brought into conformity free of charge, without significant inconvenience to you and within a period not exceeding thirty days following your request. The transportation costs necessary to bring the product into conformity are borne by H.ISLE.

In the circumstances provided by law, in particular where bringing the product into conformity is refused, the statutory time limit is exceeded or the defect persists, you may obtain a reduction in price or terminate the sale. However, termination of the sale is not available where the defect is minor.

The detailed conditions and statutory extensions of the guarantee are set out in our Terms and Conditions of Sale.

Statutory warranty against hidden defects

This warranty applies to hidden defects existing at the time of sale which render the product unfit for its intended use or reduce its use to such an extent that you would not have purchased it, or would have paid a lower price for it, had you been aware of the defect.

You may return the product in exchange for a refund or retain it and obtain a reduction in price. Legal action must be brought within two years following discovery of the defect, subject to the applicable statutory time limit.

Wear and tear, damage and work carried out on the product

Damage caused by an accident, misuse, incorrect installation or work carried out on the product does not fall within the scope of statutory guarantees where it does not correspond to a defect covered by those guarantees.

A modification or repair carried out by a third party does not automatically invalidate statutory guarantees. The origin of the defect and any connection with such work will be assessed in accordance with the applicable statutory rules.

Normal wear and tear must be distinguished from premature failure or a lack of conformity.

Rechargeable batteries

The capacity of a rechargeable battery may gradually decrease over time and through use. This normal development should not be confused with a manufacturing defect, premature failure or insufficient durability having regard to the stated characteristics.

Batteries benefit from the statutory guarantees applicable to the product. The fact that they are consumable components does not, in itself, justify their exclusion from warranty coverage.

Repair and maintenance

Our workshops provide diagnosis, maintenance and repair services for our lighting products. Rechargeable batteries may be replaced depending on the characteristics of the model concerned.

Where work is not covered by a warranty, a quotation specifying the cost of the work and any transportation charges will be submitted to you before any chargeable service is carried out.

Contacting after-sales service

Please send your request to hisle@hisle.fr, stating, where possible, the model, purchase date, order reference and a description of the issue. Photographs may help facilitate the diagnosis.

If the product was purchased from a reseller, the statutory guarantee of conformity must be claimed from that Seller. The H.ISLE workshop remains available for repair requests.