Shipping policy
Last updated: September 18, 2026
H.ISLE takes particular care in preparing and shipping its lighting products to ensure reliable delivery suited to each order.
1. Delivery Address
Products are delivered to the address provided by the customer at the time of ordering.
The customer is responsible for ensuring that the delivery information provided is accurate and complete. Any error or omission in the delivery address that results in a new delivery attempt, reshipment, or additional costs may result in those costs being charged to the customer where they arise directly from such error.
2. Shipping Costs and Methods
Shipping methods and costs are calculated based in particular on the destination, weight, and dimensions of the products ordered.
Applicable shipping costs are shown to the customer before the order is confirmed.
H.ISLE selects the carrier and shipping method best suited to the order, unless otherwise agreed with the customer.
Depending on the destination and nature of the order, H.ISLE may use different shipping partners.
3. Delivery Times
Estimated delivery times are provided to the customer before the order is confirmed.
Delivery times may vary depending on the destination, product availability, and shipping method selected.
Where an order includes several products with different availability or shipping times, H.ISLE may make several shipments.
Unless otherwise stated in advance, no additional shipping costs will be charged to the customer as a result of such additional shipments.
In the event of an exceptional delay or an event likely to affect the stated delivery time, H.ISLE will endeavor to inform the customer as soon as possible.
4. Delivery Tracking
Where the delivery service allows it, the customer will receive the information necessary to track their shipment.
Tracking information may, in particular, be provided by email when the order is shipped.
Customers are encouraged to check tracking information regularly and to notify H.ISLE of any issues encountered during delivery.
5. Receipt of the Order
Upon receipt of the shipment, customers are encouraged to check the apparent condition of the packaging and the products delivered.
In the event of visible damage or any irregularity, including a package that is damaged, opened, or shows signs of impact, customers are encouraged to note this with the carrier and contact H.ISLE as soon as possible, attaching photographs of the package and products where possible.
This recommendation does not affect any rights the customer may have under applicable statutory warranties.
6. International Deliveries
International shipments are made under DAP (Delivered At Place) Incoterms, unless otherwise expressly agreed with the customer.
Under DAP terms, H.ISLE is responsible for transporting the products to the agreed destination. Any customs duties, import taxes, customs clearance fees, or other charges that may apply in the destination country remain the responsibility of the recipient.
The amount of such charges is determined by the customs authorities and/or service providers in the destination country and depends in particular on local regulations, as well as the nature and value of the products shipped. H.ISLE is therefore unable to determine these amounts in advance.
Customers are encouraged to contact the relevant customs authorities in their country before placing an order to determine any applicable duties, taxes, and customs formalities.
Any additional delays resulting from customs procedures are beyond H.ISLE’s control.
7. Multiple Parcels
Where necessary, a single order may be shipped in several parcels or through multiple shipments.
In such cases, available tracking information will be provided to the customer as each shipment is dispatched.
Unless otherwise stated in advance, these additional shipments will not result in any additional charges for the customer.
8. Returns and Right of Withdrawal
The terms applicable to returns, the right of withdrawal, and refunds are detailed in our Terms and Conditions of Sale and Returns & Refunds Policy.
For information on the procedure to follow in the event of a return or withdrawal request, customers are encouraged to consult the relevant section or contact H.ISLE.
Products made to the customer’s specifications or clearly personalized may be excluded from the right of withdrawal under applicable regulations.
9. Contact
For any questions regarding delivery or order tracking, customers may contact H.ISLE:
H.ISLE
5 rue Denis Papin
56890 Plescop – France
Phone: +33 (0)2 30 85 96 15
Email: hisle@hisle.fr
